Frequently Asked Questions
Find quick answers about our ceramic cutting tools, OEM customization, and order process.
1. What products do you manufacture?
We specialize in the R&D and production of high-performance ceramic cutting tools. Our complete product lineup delivers comprehensive cutting solutions, including HL series, AS series, ADF series, AT series, SN series, cermet tools, and ceramic milling cutters.
2. What industries are your ceramic tools used in?
Our tools feature outstanding heat resistance, wear resistance, and chipping resistance. They are widely used for superalloys, cast iron, and high-hardness steel across industries like automotive, aerospace, mold manufacturing, precision bearings, and medical machining.
3. Do you offer customization or OEM/ODM services?
Yes, we offer custom tool manufacturing based on your drawings or samples. Full OEM and ODM services are available, including custom laser marking, neutral packaging, or private labeling.
4. How can I get a quotation?
Please send product drawings, dimensions, workpiece material, order quantity, and specific machining conditions to our email. Our team will review the details and provide a competitive quote promptly.
5. Can I get a sample first? How long does it take?
Yes, samples are available for testing. Sample manufacturing typically takes 3–7 days depending on the tool complexity.
6. What is the lead time for bulk orders?
Bulk orders usually take 15–30 days. We keep standard models in stock for faster dispatch, and delivery schedules are strictly maintained.
7. What trade and shipping terms do you support?
We support EXW and FOB trade terms, primarily dispatching from Shanghai, Ningbo, and Shenzhen ports. Shipments can be arranged via air freight, ocean freight, or international express.
8. What payment methods do you accept?
We accept Telegraphic Transfer (T/T), Letter of Credit (L/C), and PayPal. We also provide proforma and commercial invoices for customs clearance.
9. Are your products certified? Can you sign an NDA?
Yes, we can provide ISO 9001, ISO 14001, and ISO 45001 certificates upon request. We strictly protect intellectual property and can sign a Non-Disclosure Agreement (NDA) before cooperation.
10. Do you provide technical support & after-sales service?
We offer remote product training, PDF manuals, and operation videos. Full warranty support is provided—if quality issues arise, we offer free replacements or returns after verification.